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Credits & Returns - Perry Office Plus

Credits & Returns



Problem with Your Purchase? We want to help!


Call us at 1-800-234-6605 and report the issue to our Customer Support team. To return an item, contact us within 30 days of the purchase. You may also use our online Return Item Request form found by clicking on My Account link. If you are missing a portion of your purchase, contact us within 24 hours of delivery.


It's Always a Good Idea... to keep the packaging for any electronics or high-dollar product for at least 30 days in case they are found to be defective, they can be returned in the original packaging as required.





To Return a Store Purchase:

Simply return your purchase to Perry Office Plus (Belton or Temple location only) in saleable condition with the original packaging, manuals, parts and your receipt within 30 days of purchase.



Account Credit:

All returns for credit should be reported within 30 days of purchase, be in original packaging and in resalable condition. Special permission for a credit may be given on some items over 30 days, but a re-stocking fee will be incurred. Please note: Delivery staff may not accept returns without collecting a signature on a customer pick-up form. We appreciate your understanding in this matter.



Defective Merchandise:

If your merchandise is found to be defective, Perry Office Plus will replace your merchandise for up to 30 days from the date of purchase. After 30 days, manufacturer's warranties apply and requests for replacements should be made to the manufacturer.(See Warranty Coverage).



Scheduling Pick-Up of a Return:

To schedule a pick-up of your return, contact our Customer Service department at 1-800-234-6605. The delivery driver will provide a customer pick-up form which will require a signature. Delivery staff may not accept returns without collecting a signature on a customer pick-up form. You will be given a copy of this customer pick-up form for your records. Merchandise that is returned without proper documentation may not receive a credit.

Requesting a UPS Pick-Up for a Return:

To schedule a return via UPS, contact our Customer Service department at 1-800-234-6605. We must receive your items within 14 days of the issuance of a UPS return label, or final credit will not be given.

Non-Returnable & Non-saleable Products:

Any product that is returned in a non-returnable or non-saleable condition (ie Does not meet the above requirements of a returnable item) will be returned to the customer without credit to their account. Examples of non-saleable conditions include but are not limited to: missing, opened, cut or defaced packaging; used products; missing pieces.



Perishable Goods:

For safety reasons, edible goods cannot be returned, including but not limited to food, candy, snacks, coffee and other beverages.



Special Orders:

Custom items, manufacturer-direct items and custom imprinted items cannot be returned.



Warranty Coverage:

Some returns or exchange requests that don’t qualify under the Perry Office Plus Return Policy may qualify for service or repair under the appropriate manufacturer’s warranty.



Furniture:

Custom-ordered and custom-assembled furniture is made and assembled to your specifications so it is only returnable if it is defective when you receive it. Any non-custom furniture that is approved for return will be subject to a 20% restocking fee. Assembly, installation and delivery charges will not be credited.



Refunds on Checks

There is a 7-day waiting period to refund payments made by check. Once we have deposited your check, seven (7) business days must pass to allow adequate time for the check to clear. A refund check will be issued on the Thursday following this seven-day wait period.